SUPPORT & POLICY
ORDER & RETURNS.
Clear policies. Secure process. Built for researchers.
01
Ordering
Orders are processed Monday through Friday. Once your order has been successfully submitted, you will receive an order confirmation containing your order details.
Please carefully review your name, shipping address, email address, product selection, and other order information before completing your purchase.
If you notice an error after placing an order, contact our support team as soon as possible. We will make reasonable efforts to assist before the order enters fulfillment, but changes cannot be guaranteed once processing has begun.
02
Shipping
Orders are prepared and packaged for secure delivery, with tracking information provided when available.
Shipping times may vary depending on your destination, carrier, shipping method, and circumstances outside our control.
Delays caused by carriers, customs, weather, or other external circumstances may occur. Customers are responsible for ensuring that they can legally receive research-use-only products in their jurisdiction.
03
Returns
Due to the nature of our research-use-only products, all sales are final.
We do not generally accept returns or exchanges.
If you receive a damaged, incorrect, or otherwise problematic order, please contact our support team within 7 days of delivery so the issue can be reviewed.
04
Damaged or Incorrect Orders
If your package arrives damaged or you receive an incorrect product, please contact us within 7 days of delivery.
- Your order number
- A clear description of the issue
- Clear photographs of the package and/or product
- Any other information requested by our support team
Our team will review the information provided and determine the appropriate resolution.
05
Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it.
Cancellation requests are not guaranteed once an order has entered processing, fulfillment, or shipment.
Orders that have already shipped cannot be canceled through the normal cancellation process.
06
Refunds & Resolutions
Because our products are supplied for research purposes and are subject to specific handling requirements, refunds are not generally available for completed orders.
If an order is confirmed to have been damaged, incorrect, or affected by an issue attributable to fulfillment, our team will review the circumstances and determine an appropriate resolution.
07
Contact Us
Have a question about an order, shipment, return, or delivery issue? Our support team is available to assist.
Blockchain Amino Labs Support
Email:
support@blockchainaminolabs.com
Response Time:
Within 24–48 hours, Monday–Friday
When contacting support about an existing
order, please include your
order number so we can
assist you more efficiently.
For Research Use Only
All Blockchain Amino Labs products are intended strictly for legitimate laboratory research and educational purposes. Not for human or veterinary use. Not for consumption, clinical use, or diagnostic procedures. Customers are responsible for understanding and complying with all applicable laws and regulations governing the purchase, possession, and use of research materials in their jurisdiction.